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COVID-19 Response Plan

R Bank’s Response Plan to COVID-19 (coronavirus)

OUR PLEDGE TO YOU

To our friends and customers, the coronavirus has impacted our lives in so many ways and the best thing we can do is adapt. We are monitoring COVID-19 as we design our plan of action which includes maintaining a healthy environment for our customers and staff. You can continue to check our website and social media channels for updates.

WE ARE STRONG AND SECURE

BANKING WITH MINIMAL PERSONAL INTERACTIONS

BANKING CENTER LOBBIES:

Our banking center lobbies are now open. R Bank will continue to comply with local city and county orders. When coming into the lobby, our team members may ask you to briefly remove your mask for identification purposes. Please be patient while we take the time to sanitize between transactions.

If you are feeling ill or do not feel comfortable coming inside the following services can be accessed through our motorbank:

MOTORBANKING:

You can expect the same service through our motorbank as you are accustomed to in our lobbies. We understand how vital it is to have access to the banking services you’ve come to trust and rely upon. That is why you can expect uninterrupted service from R Bank.

The following services will be allowed through our motorbank. If you need additional services, please schedule an appointment with your branch manager to plan accordingly. Click here to locate a motorbank near you.

Account Inquiry (also available with online banking and over the phone via 1.855.600.8188)
Cash deposits / Check deposits, (or you can use mobile deposit capture)
Temporary Checks
Check Cashing
Debit Card Issuance/Re-issuance
Cash Withdrawals
Wire transfers

The following locations have ATM access:

Round Rock West Banking Center (620 location)
Round Rock East Banking Center (Palm Valley location)
Georgetown Banking Center
Bertram Banking Center
Schwertner Banking Center
Jarrell Banking Center
Edna Banking Center
Cedar Park Banking Center

24/7 TELEPHONE BANKING (1.855.600.8100)

Check your account history and transactions with our 24/7 telephone banking

CUSTOMER CONTACT CENTER

Speak with a representative Monday-Friday (8AM-5PM) & Saturday (9AM-12PM) by calling: 1.844.722.6589

ONLINE AND MOBILE BANKING

24/7 and at your convenience. You can download our app at the Google Play Store or Apple App Store (search for R Bank)

PROTECT YOURSELF FROM SCAMS
As a reminder to all R Bank customers, please remain vigilant with possible e-mail scams and fraudulent activity at this time. We will continue to communicate information regarding scams the bank becomes aware of to help protect you.

Here are some tips from our IT/Security department that may help protect you from online scams:

Do not click on links from unknown or suspicious sources
Do not give out your banking login credentials
Do not give out your account number, social security number, passwords, or any other confidential information via regular e-mail or to any unknown sources via phone

BASIC PROTECTIVE MEASURES

Wash your hands frequently
Maintain safe distances (6-feet) between you and anyone who is coughing or sneezing
Avoid touching eyes, nose and mouth
Cover your nose and mouth while coughing or sneezing
If you feel unwell, stay at home
Stay informed.

WE WANT TO KEEP YOU INFORMED

CARES Act: Exceptions for the 2019/2020 tax year regarding your IRA

2020 CARES Act: “Paycheck Protection Plan” UPDATE

For information regarding Stimulus Checks, click here.

CURRENT SCAMS:

Utility Company Calling? 07.15.2020 Click Here
Grandparent Scams in the Coronavirus Age: Click Here
Scammers Pretending to be the FDIC: Click Here
Avoid Scams while Finding Help during Quarantine Click Here
Scammers Acting as Bankers during Disbursement of Stimulus Checks Click Here
Scam E-mails Demand Bitcoin, Threaten Blackmail 04.29.2020 Click Here
COVID-19 Contact Tracing Text Messaging Scams Click Here
COVID-19 vaccines are in the pipeline. Scammers won’t be far behind. Click Here.
Stimulus Relief Payments (Round 2) Click Here
Car Wrap Scams Click Here

INFORMATION FROM THE FDIC ON COVID-19:

Q&A with the FDIC

We are staying up to date with press releases from the FDIC. If you would like to know more information, click here. You will be redirected to the FDIC’s website.

Independent Bankers Assn. of Texas Statement on Safety and Soundness of Banking System During COVID-19 Pandemic click here

COVID-19 UPDATES FROM THE CDC

For more information on the coronavirus, click here to be redirected to the Center for Disease Control website.

Online Banking

Q: What is Online Banking?

A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Online Banking?

A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.

Q: Is any of my personal information stored in the Online Banking product?

A: Yes, the Online Banking product stores your User ID, password and user preferences.

Q: How current is my banking information?

A: Your account information is updated every business day with new transactions that were posted to your account the previous business day.

Q: What accounts will I be able to access through Online Banking?

A: Once approved, you can access your eligible checking, savings, CD and loan accounts from the Online banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?

A: The system will automatically show the current month’s transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.

Q: Can I view my account details in more than one way?

A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

Q: What formats can I download my transaction history in?

A: Online Banking supports downloads to Quickbooks™, Quicken™, Microsoft Money™ or as a comma-delimited text file.

Q: Can I schedule future transfers?

A: Yes, you can schedule open, future and recurring transfers.

Q: When can I use Online Banking services?

A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: Is there a demo available for me to try?

A: Yes, we have an Online Banking Demo that is part of the Home Banking package.

Q: How long can I be inactive before being logged out of the Online Banking product?

A: The inactivity time out default is set for 10 minutes for Personal Online Banking platform. The inactivity time out default is set for 15 minutes for the Business Online Banking platform.

Q: What is required to use the Online Banking service?

A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Google Chrome Mozilla Firefox, Microsoft Edge, or Safari (Personal Online Banking, MAC or Safari for Windows. Business Online Banking, MAC users only). You can use any computer that has Internet access. For optimized results, please ensure your browser is updated to the latest version.

Q: How do I access Online Banking?

A: You must first complete the Online Banking registration form, (Personal Online Banking) or the Business Online Banking registration form, and submit it to us. Once your registration is received we will process your request. You will need a password to access the service for the first time. If you forget your password, or need additional assistance logging in, you may contact us, by telephone. You must have an existing checking, savings or loan account before banking online.

Q: Can I create my own password that is easy for me to remember?

A: Yes, after your first-time login, you can go to My Settings in Online Banking and change your password. In Business Online Banking you can go to Security Preferences to change your password.

Q: What happens if I forget or lose my password?

A: Just call us and we will take you through the steps needed to get back into the system immediately!